Return & Refund Policy

At Bulldog Nutrition, we want customers to understand our return, refund, cancellation, and order-issue policies before making a purchase.

Because many of the products we sell are supplements, nutritional products, foods, beverages, and other consumable goods, strict return requirements apply for safety, quality-control, hygiene, and product-integrity reasons.

Please review this policy carefully before placing your order.

Return Window

Return requests must be submitted within 30 days of the original purchase date.

Before sending any item back, you must first contact Bulldog Nutrition through our support page and provide:

• Your order number
• The product(s) involved
• The reason for the return request
• Any photographs or other information requested by our support team

Do not send merchandise back without prior authorization.

Returns sent without prior approval may be refused and may not be eligible for refund, exchange, or store credit.

Eligible Returns

To be considered for return approval, a product must generally be:

• Unopened
• Sealed
• Unused
• In its original condition
• In its original packaging
• Not damaged, altered, or tampered with

All approved returns are subject to inspection after they are received by Bulldog Nutrition.

Receiving authorization to send an item back does not guarantee that a refund will be issued.

Final eligibility is determined after inspection.

Opened Products

Opened supplements, nutritional products, foods, beverages, snacks, gummies, energy products, and other consumable products are not eligible for return, refund, exchange, or store credit.

This applies even if the product:

• Does not meet your personal expectations
• Does not produce the results you expected
• Has a flavour, texture, smell, consistency, or sweetness level you do not prefer
• Does not agree with you personally
• Causes digestive discomfort
• Causes an individual sensitivity or intolerance
• Is associated with a suspected allergic or adverse reaction

Once a consumable product has been opened, Bulldog Nutrition cannot resell or redistribute it.

Exceptions may apply in cases involving:

• A verified Bulldog Nutrition shipping or fulfillment error
• A verified product defect or quality issue
• A manufacturer recall affecting the specific product or lot received
• Another situation where Bulldog Nutrition determines that a return, replacement, refund, or store credit is appropriate

Any exception is evaluated individually based on the circumstances of the claim and applicable law.

Individual Reactions, Allergies, Sensitivities, and Intolerances

Individual responses to supplements, nutritional products, foods, beverages, and other consumable goods can vary significantly from person to person.

A personal preference, intolerance, sensitivity, digestive response, adverse reaction, or suspected allergic reaction does not, by itself, make an opened or used product eligible for a return, refund, exchange, or store credit.

Customers are responsible for reviewing:

• Ingredient lists
• Allergen statements
• Product warnings
• Directions for use
• Nutrition information
• Supplement or product facts
• Manufacturer information
• Any other information appearing on the product packaging

Customers with known allergies, sensitivities, dietary restrictions, medical conditions, medication concerns, or other health-related considerations should review the product information carefully and consult an appropriate healthcare professional where necessary before using a product.

If you believe you have experienced an allergic or adverse reaction, discontinue use of the product and seek appropriate medical advice where necessary.

Reports involving a possible product-safety, contamination, manufacturing, labelling, or quality issue may be reviewed separately by Bulldog Nutrition and may be referred to the manufacturer, distributor, supplier, or appropriate regulatory authority.

A product-safety investigation does not automatically make an opened product eligible for a refund.

Product Results and Personal Expectations

Bulldog Nutrition does not guarantee that a supplement, nutritional product, food, beverage, or other product will produce a particular result for every customer.

Individual results can vary.

A product is not considered defective solely because:

• It did not produce the result you expected
• You did not like the taste or texture
• You changed your mind
• You ordered the wrong flavour, size, or product
• You later decided you no longer wanted it
• It did not suit your personal preference
• Your body responded differently than expected

Opened products remain non-returnable in these circumstances.

Important Note About Inner Seals

Some products use pressure-sensitive, induction, foil, or other types of inner seals.

In certain circumstances, a seal may:

• Adhere to the underside of the lid
• Shift during transportation
• Appear uneven
• Not appear perfectly attached around the entire rim

The appearance or position of an inner seal alone does not automatically establish that a product was previously opened, used, or tampered with.

If you believe there is a genuine product-integrity or tampering concern, do not consume the product.

Contact Bulldog Nutrition promptly with your order number and clear photographs of:

• The product
• The lid
• The seal
• The lot number
• The expiry date
• Any other relevant packaging

Bulldog Nutrition will review the circumstances of the claim.

Return, replacement, refund, or store-credit eligibility will be determined based on the circumstances and this Return & Refund Policy.

Damaged Products

If an item arrives physically damaged during shipping, contact Bulldog Nutrition within 24 hours of the shipment being marked as delivered by the carrier.

Please provide:

• Your order number
• A description of the damage
• Clear photographs of the damaged product
• Photographs of the shipping box
• Photographs of the internal packaging
• Photographs showing any visible carrier damage

Please keep the entire shipment, including the product, shipping box, packing materials, and shipping label, until Bulldog Nutrition has completed its review.

Bulldog Nutrition may require additional photographs, information, or documentation before determining the appropriate resolution.

Failure to report shipping damage promptly or failure to retain the shipment and packaging may affect our ability to investigate the claim.

Missing or Incorrect Items

If your shipment is incomplete or contains the wrong product, contact Bulldog Nutrition within 24 hours of the shipment being marked as delivered.

Please provide:

• Your order number
• A description of the issue
• Photographs of the products received
• Photographs of the shipping box
• Photographs of the internal packaging
• Any additional information requested by our support team

Before reporting a missing product, please carefully inspect:

• The entire shipping carton
• Protective packing materials
• Paper packaging
• Inserts
• The area underneath or between larger products

Bulldog Nutrition may review internal fulfillment records, shipment information, packing documentation, product weights, warehouse records, and other available evidence when investigating a missing-item claim.

Claims that are false, abusive, fraudulent, materially inconsistent, or unsupported by available evidence may be denied.

Product Information, Nutrition Facts, Ingredients, and Packaging Changes

Bulldog Nutrition makes reasonable efforts to keep product descriptions, images, ingredient information, Nutrition Facts, Supplement Facts, allergen information, packaging, and other product information on our website accurate and current.

However, the products we sell are manufactured and packaged by third-party manufacturers and brands. Manufacturers may periodically change or update a product without prior notice to Bulldog Nutrition. Changes may include, but are not limited to:

• Nutrition Facts or Supplement Facts
• Ingredients or ingredient quantities
• Serving sizes
• Flavours or formulations
• Allergen statements
• Product claims or certifications
• Directions or warnings
• Container sizes or packaging
• Labels, graphics, colours, or package design
• UPCs, SKUs, or other product identifiers

As a result, the product, packaging, label, ingredient list, Nutrition Facts, Supplement Facts, or other information you receive may occasionally differ from the information, description, or images displayed on our website at the time of purchase.

Website images and product information are provided for general reference and may reflect an earlier version of a manufacturer’s packaging or formulation.

Customers should always review the physical product label, ingredient list, Nutrition Facts or Supplement Facts, allergen information, warnings, and directions received with the product before opening or consuming it, particularly where specific ingredients, nutritional values, allergens, dietary requirements, certifications, or product characteristics are important to the purchasing decision.

If specific nutritional values, ingredients, allergens, dietary requirements, certifications, formulation details, or current packaging are important to your purchasing decision, we encourage you to contact Bulldog Nutrition before placing your order. Our customer support team can assist with confirming currently available product information or, where reasonably available, provide current product or label photographs before purchase.

A manufacturer-initiated change to packaging, labelling, formulation, ingredients, serving size, nutritional values, or other product information does not, by itself, constitute a Bulldog Nutrition shipping or fulfillment error and does not make an opened or used consumable product eligible for return, refund, exchange, or store credit.

If you receive a product with updated manufacturer information and no longer wish to keep it, you may contact Bulldog Nutrition to request a return within the applicable return window. To qualify, the product must remain unopened, sealed, unused, untampered with, and otherwise meet all return requirements in this policy.

For an approved return resulting from a manufacturer product or label update:

• Return shipping is the customer’s responsibility.
• Original shipping charges paid by the customer are non-refundable.
• If the original order qualified for free or discounted shipping, the actual outbound shipping cost incurred by Bulldog Nutrition to ship the order may be deducted from the refund where permitted by applicable law.
• If Bulldog Nutrition provides a prepaid return label, the cost of that return label may also be deducted from the refund.
• The product must be received and inspected before a refund is issued.
• Products returned opened, used, damaged, tampered with, or otherwise outside the approved return conditions may be refused.

If you believe the product received is not simply an updated manufacturer version but is instead the wrong product, incorrectly fulfilled, defective, recalled, or affected by a genuine safety or labelling issue, please contact Bulldog Nutrition so the matter can be reviewed separately.

Nothing in this section limits any consumer rights or remedies that cannot legally be excluded under applicable law.

Delivered but Not Received

If tracking information shows that a parcel was delivered but you cannot locate it, contact Bulldog Nutrition as soon as possible.

Before contacting us, please:

• Confirm the shipping address on your order
• Check all entrances and delivery locations
• Check with household members
• Check with building staff, concierge, reception, or mailroom personnel where applicable
• Check with neighbours where appropriate
• Review any delivery photograph supplied by the carrier

Bulldog Nutrition may open a trace, investigation, or claim with the shipping carrier.

A replacement, refund, store credit, or other resolution may not be issued until sufficient information is available or the carrier investigation has been completed.

Carrier investigations can take several business days or longer.

Bulldog Nutrition does not control carrier investigation timelines.

Customers must reasonably cooperate with Bulldog Nutrition and the carrier during an investigation.

False, abusive, fraudulent, or unsupported claims may be denied.

Refunds for Approved Returns

If a return is approved, the product must be received and inspected by Bulldog Nutrition before a refund is issued.

Where approved, refunds are generally issued to the original payment method.

Please note:

• Original outbound shipping charges are generally non-refundable
• Return shipping costs are generally the customer’s responsibility unless Bulldog Nutrition determines otherwise
• If Bulldog Nutrition provides a prepaid return label, the cost of the return label may be deducted from the refund where applicable
• Returned products must arrive in the condition required under this policy
• Refunds are not issued until inspection is complete
• Products that do not meet the approved return conditions may be refused

Refund processing times after Bulldog Nutrition issues the refund depend on your bank, credit-card provider, payment processor, or financial institution.

Free Shipping Orders

If an order qualified for free shipping, this does not mean Bulldog Nutrition incurred no shipping cost.

Where permitted and applicable, shipping costs incurred by Bulldog Nutrition may be considered when processing an approved return.

Any applicable deductions will be disclosed as part of the return process.

Store Credit

In some situations, Bulldog Nutrition may offer store credit instead of, or as an alternative to, another resolution.

Offering store credit in one situation does not require Bulldog Nutrition to offer store credit in future situations.

Exchanges

Bulldog Nutrition does not guarantee direct product exchanges.

Where an eligible unopened product is approved for return, Bulldog Nutrition may require the original transaction to be processed according to this policy and a new order to be placed separately.

Opened consumable products are not eligible for exchange unless Bulldog Nutrition specifically approves an exception.

Free Gifts and Promotional Items

If your purchase included a free gift, promotional product, bonus item, bundle discount, or other promotional benefit tied to your purchase, the promotional item may also need to be returned if your return causes the original order to no longer qualify for the promotion.

Promotional products must be returned:

• Unopened
• Unused
• In original condition

If a required promotional item is not returned, has been opened, has been used, or is no longer in acceptable condition, Bulldog Nutrition may deduct its applicable retail value from the refund where permitted.

Bundles and Multi-Item Promotions

Products purchased as part of a bundle, buy-one-get-one promotion, multi-buy promotion, package deal, or similar offer may be subject to additional return conditions.

If returning part of a promotional purchase causes the remaining order to no longer qualify for the promotion, the refund may be recalculated based on the applicable non-promotional pricing.

Opened consumable products within bundles remain non-returnable.

Clearance and Final Sale Items

Products identified as:

• Clearance
• Final sale
• Closeout
• Discontinued
• Short-dated
• Special promotion

may be non-returnable unless Bulldog Nutrition determines otherwise or applicable law requires another remedy.

Non-Returnable Items

The following products are generally non-returnable:

• Opened supplements
• Opened nutritional products
• Opened protein powders
• Opened pre-workout products
• Opened creatine products
• Opened vitamins or health products
• Opened energy drinks
• Opened beverages
• Opened snacks
• Opened protein bars
• Opened gummies
• Opened foods or consumables
• Tampered products
• Used accessories
• Opened or used apparel where hygiene or condition is affected
• Clearance or final-sale products
• E-gift cards
• Products restricted from return for hygiene or safety reasons
• Products restricted from return by the manufacturer or supplier

Apparel and Accessories

Unworn apparel may be considered for return if it:

• Has not been worn
• Has not been washed
• Is free from stains, odours, pet hair, deodorant marks, damage, or other signs of use
• Has all original tags attached
• Is returned in original condition

Used or worn apparel may be refused for hygiene and resale reasons.

Accessories must be unused and in original condition unless otherwise approved.

Order Cancellations

If you request cancellation before your order has shipped or entered a stage where cancellation is no longer reasonably possible, Bulldog Nutrition will review the request.

Approved cancellations may be subject to a cancellation or administrative fee of up to 15% where applicable and permitted by law.

Once an order has shipped, been transferred to a carrier, or left our facility, it cannot be cancelled.

A refusal to accept delivery does not automatically qualify an order for a full refund.

Any returned or refused shipment will be reviewed under this Return & Refund Policy.

Address Errors and Undeliverable Orders

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned to Bulldog Nutrition because of:

• An incorrect address
• An incomplete address
• An invalid address
• Failure to collect the shipment
• Refusal of delivery
• Another delivery issue attributable to the recipient

any reshipping charges, return-to-sender charges, carrier fees, or other applicable costs may be the customer’s responsibility.

If a refund is approved, applicable shipping or carrier charges may be deducted where permitted.

Refused Deliveries

Refusing delivery is not considered an approved return.

If a customer refuses a shipment without prior authorization from Bulldog Nutrition, any refund consideration will occur only after the shipment is returned and inspected.

Applicable shipping, return-to-sender, or carrier charges may be deducted where permitted.

Chargebacks and Payment Disputes

We encourage customers to contact Bulldog Nutrition first if they believe there is an issue with an order.

Bulldog Nutrition maintains order, fulfillment, shipping, payment, communication, and delivery records and may provide relevant documentation to banks, payment processors, card issuers, or other parties in response to a payment dispute or chargeback.

Submitting a payment dispute does not change the terms of this Return & Refund Policy.

Fraudulent or Abusive Claims

Bulldog Nutrition reserves the right to investigate claims involving:

• Missing products
• Damaged merchandise
• Delivered-but-not-received parcels
• Refund requests
• Promotional abuse
• Repeated claims
• Other unusual order activity

We may review available order, fulfillment, delivery, account, and communication records when assessing a claim.

Claims that are false, fraudulent, abusive, materially inconsistent, or unsupported by available evidence may be denied.

Bulldog Nutrition may also restrict future transactions or require additional verification where reasonably necessary to protect the business and its customers from fraud or abuse.

Manufacturer Warranties and Product Issues

Certain products may be covered by a manufacturer’s own warranty, guarantee, or quality-assurance process.

Where applicable, Bulldog Nutrition may direct a customer to the manufacturer or supplier for further evaluation.

Manufacturer policies are separate from Bulldog Nutrition’s Return & Refund Policy.

Recalls

If a product is subject to an official recall affecting the specific product, lot, batch, or other identifier associated with your purchase, Bulldog Nutrition will follow the applicable recall instructions.

Recall procedures may differ from our standard return requirements.

Customers should follow any instructions provided by Bulldog Nutrition, the manufacturer, supplier, distributor, or applicable regulatory authority.

How to Start a Return or Report an Order Issue

To request a return or report an issue with your order, contact Bulldog Nutrition through our support page before sending anything back.

Please include:

• Your full name
• Your order number
• The product involved
• A clear description of the issue
• Photographs where applicable
• Any other information reasonably requested by our support team

We will review the request and provide next steps where appropriate.

Policy Abuse

Our return and refund policies are intended to protect legitimate customers while maintaining the safety and integrity of consumable products.

Bulldog Nutrition reserves the right to refuse claims or restrict return privileges where there is reasonable evidence of repeated abuse, fraud, misrepresentation, manipulation of promotions, or other misuse of our policies, subject to applicable law.

Changes to This Policy

Bulldog Nutrition may update this Return & Refund Policy from time to time.

The version of the policy applicable to an order will generally be the version in effect when the purchase was made, subject to applicable law.

Your Legal Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or override any consumer rights or remedies that cannot legally be excluded under applicable law.

Contact Us

For return requests, damaged shipment reports, missing-order concerns, incorrect-item reports, or refund questions, please contact Bulldog Nutrition through our support page before sending any merchandise back.

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Return & Refund FAQ

What is your return window?

Return requests must be submitted within 30 days of the original purchase date.

Do I need to contact Bulldog Nutrition before returning an item?

Yes.

You must contact Bulldog Nutrition through our support page and receive approval before sending merchandise back.

Returns sent without prior authorization may be refused.

What products are eligible for return?

Products considered for return must generally be unopened, sealed, unused, in original condition, in original packaging, and not tampered with.

All returns are subject to inspection.

Can I return an opened supplement or consumable product?

No.

Opened supplements, nutritional products, beverages, foods, snacks, gummies, protein bars, and other consumable products are generally not eligible for return, refund, exchange, or store credit.

What if I simply do not like the product?

A dislike of the flavour, texture, sweetness, smell, consistency, effect, or overall product experience does not make an opened consumable product eligible for return.

What if the product does not work for me?

Individual results vary.

A product not producing the result you expected does not make an opened product eligible for return or refund.

What if the product upsets my stomach or does not agree with me?

Individual tolerance varies.

Digestive discomfort, intolerance, sensitivity, or another individual response does not, by itself, make an opened product eligible for return.

What if I believe I had an allergic or adverse reaction?

Discontinue use of the product and seek appropriate medical advice where necessary.

A reported allergy, sensitivity, intolerance, or adverse reaction does not, by itself, make an opened product eligible for return, refund, exchange, or store credit.

If you believe there may be a product-safety, quality, contamination, manufacturing, or labelling issue, contact Bulldog Nutrition so the concern can be reviewed.

What if there is an undeclared allergen or another genuine product-safety concern?

Contact Bulldog Nutrition immediately and do not continue consuming the product.

Potential safety, contamination, manufacturing, or labelling concerns will be reviewed separately and may be escalated to the manufacturer, supplier, distributor, or appropriate authority.

What if the inner seal is attached to the lid?

Some inner seals can shift or adhere to the underside of the lid during manufacturing, transportation, or storage.

This alone does not automatically establish that the product was previously opened or tampered with.

If you believe there is a genuine integrity concern, do not use the product and send Bulldog Nutrition photographs so the matter can be reviewed.

Will I receive a refund or store credit for an approved return?

Approved returns may be refunded to the original payment method once the product has been received and inspected.

In some circumstances, Bulldog Nutrition may offer store credit or another resolution.

Are shipping charges refundable?

Original shipping charges are generally non-refundable.

Return shipping charges may also be the customer’s responsibility unless Bulldog Nutrition determines otherwise.

What should I do if my order arrives damaged?

Contact Bulldog Nutrition within 24 hours of the carrier marking the shipment as delivered.

Keep the complete shipment, shipping box, products, and packing materials and provide clear photographs.

What if the Nutrition Facts, ingredients, formula, or packaging I receive is different from what is shown on your website?

Manufacturers may periodically update product formulations, ingredients, nutritional values, serving sizes, labels, packaging, or other product information without prior notice to Bulldog Nutrition. As a result, the product information or packaging you receive may occasionally differ from the version displayed on our website.

If specific ingredients, nutritional values, allergens, formulation details, certifications, or packaging are important to your purchase, please contact Bulldog Nutrition before ordering. Where reasonably available, our team can help confirm current product information or provide current product or label photographs.

Customers should always review the physical product label and information before opening or consuming the product.

A manufacturer-initiated product, formulation, label, packaging, ingredient, or nutritional-information change does not, by itself, make an opened or used product eligible for return or refund.

If the product remains unopened, sealed, unused, and otherwise eligible under our Return & Refund Policy, you may contact Bulldog Nutrition within the applicable return window to request a return.

For an approved return, return shipping is the customer’s responsibility. Original shipping charges are non-refundable, and if the order received free or discounted shipping, the actual outbound shipping cost incurred by Bulldog Nutrition may be deducted from the refund where permitted by applicable law.

What should I do if an item is missing?

Inspect the entire parcel and packing materials first.

If an item is still missing, contact Bulldog Nutrition within 24 hours of delivery and provide the requested information.

Bulldog Nutrition may review fulfillment and shipping records when investigating the claim.

What if tracking says delivered but I did not receive my package?

Check the delivery location, household members, neighbours, building staff, and any carrier delivery photograph.

Contact Bulldog Nutrition if you still cannot locate the parcel.

We may open an investigation with the carrier before issuing a final resolution.

Can I cancel my order after placing it?

Cancellation requests must be submitted as soon as possible.

If cancellation is still possible, an approved cancellation may be subject to a fee of up to 15% where applicable and permitted by law.

Once an order has shipped or left our facility, it cannot be cancelled.

What happens if I refuse delivery?

Refusing delivery does not automatically qualify an order for a refund.

The shipment must first be returned to Bulldog Nutrition and reviewed.

Applicable shipping or carrier charges may be deducted where permitted.

What happens if my order included a free gift?

If your return causes your order to no longer qualify for the promotion, the free gift or promotional product may also need to be returned unopened and unused.

If it is not returned in acceptable condition, its applicable retail value may be deducted from the refund where permitted.

Can I return part of a promotional bundle?

Potentially, provided the product otherwise qualifies for return.

If the return causes the remaining purchase to no longer qualify for the original promotion, the refund may be recalculated based on the applicable pricing.

Opened consumable products remain non-returnable.

How long does it take to receive my refund?

Once an approved return is received and inspected, Bulldog Nutrition will process the approved refund.

The amount of time required for the funds to appear in your account depends on your payment provider or financial institution.