Return and Refund Policy
Returns must be made within 30 days of the date of purchase.
For all return requests, please contact us via our support page. Please provide always your order #. We will not refund orders unless we are first contacted, so we can assess the problem and determine how best to handle it.
We do not take returns on opened products for any reasons unless there has been a recall by the brand on the specific lot number you have received.
Please be aware that in some cases the inner seal of a product container might get stuck inside the lid and may only seal partially or not at all around the rim of the container during manufacturing. No returns will be accepted by us for those items by us since the product is still good to be used.
Supplements & Nutritional Products
All authorized product returns must be sealed and not tampered with in any way.
Once the items are returned, all items will be inspected and once approved a credit note (via e-gift card) will be issued less the original ACTUAL postage we paid shipping your parcel in the first place to you, plus the cost of the return shipping label if we provide you with one.
ALL FREE gift items must be returned as well in brand new condition and not opened or used, otherwise the actual retail price will be deducted from credit unfortunately.
For any damages or claims, please retain the shipment and packaging for inspection for a period of 30 days. Please also take pictures as you mind need them for a claim. Failure to retain the shipment and packing for inspection may result in the claim being denied.
Orders Placed: A 15% Cancellation Fee will be applied to any orders placed and then cancelled before shipping. Once an order has left our facilities we cannot cancel an order.
We charge NO RESTOCKING FEES, unlike many other websites!
All clothing items are final sale and non-returnable.
All clearance items are final sale. No Returns Accepted.
Any issues with shipment must be reported within 24 hours of delivery.
*Customer will be responsible for return shipping fees.
Return Policy was last updated August 27, 2021