Alani Nu Whey Protein

Importance shipping notice for cases of drinks: Due to the heavy weight, we cannot offer free shipping options. Instead at checkout carriers will provide you real time shipping quotes directly by the carriers.

WINTER SEASON SHIPPING POLICY ON DRINKS: 

During the winter season (November - March) please note that during the colder winter months in some small cases, energy drinks might freeze and arrive damaged, as we have no control over temperature variances in each state/province unfortunately.  We will not accept any claims for damaged cans/cases unfortunately, since carriers will also not insure for these damages. Please order at your on your own risk. Please consider this before placing your order during these month.

Please be aware that during winter shipping on drinks, there might be delays if our shipping facilities are reporting severe/extreme weather conditions. Our goal will always be to minimize any damages since they would not fall under carrier shipping protection as stated above.

SUMMER SHIPPING POLICY ON BARS, SNACKS AND GUMMIES:

During the summer season (June-September) please note that during the warmer summer months these items may arrive melted, as we have no control over temperature variances and higher temperatures. We will not accept any claims for melted bars/snacks/gummies. We recommend you put those items in your fridge for a couple hours as soon as you receive your parcel if you still decide to order them from us. Please order at your on your own risk

If you qualify for Free Shipping over $99* you will see the option provided at checkout to you.

*before taxes, fees & after discounts/promo codes. 

Drinks are excluded from free shipping offer due to the heavy weight and instead at checkout you will be provided with a live quote(s) by carriers.

Rural/Remote areas: Certain locations do require additional shipping charges. These areas do not qualify for flat rate shipping or free shipping. If this is the case, we will email you before shipping your order. In some cases you will see at checkout the actual shipping rate.

Parcel Delivery: Orders over $100 may require signature and ID verification. Orders over $100 might not be directly delivered to the customers front door, but a notice will be left for them to pick up parcel at their nearest pick up location by carrier. This policy has been put in place as carriers have seen parcel theft increases and this will hopefully insure that you will receive your parcel without any issues.

Note: In special circumstances where the shipping charge is extremely high, we may ask the customer to pay for the extra shipping charges. In these cases, we will never charge your card without consent, but rather email you and figure out a reasonable course of action.

Orders ship out within 1 business day (in some cases there might be a small delay due to big volume of orders placed during a big sale) from the point of purchase. You will receive a shipment notification in your inbox as soon as it leaves us. 
Order issues, like damaged or missing items, must be reported within 24 hours of delivery.

Pandemic, bad weather conditions and any other unforeseen reasons out of our control may cause delivery delays by carriers. Unfortunately these delays are out of our hands. Please always use the tracking details our system provides to track your shipment. When ordering from our website you accept that no delivery guarantees are provided.

Note: Weekends & holidays do not count as a shipping day.

Orders Placed: A 15% Cancellation Fee will be applied to any orders placed and then cancelled before shipping. Once an order has left our facilities we cannot cancel an order.

Undeliverable/unclaimed Packages: Occasionally packages are returned to us as undeliverable/unclaimed. When the carrier returns an undeliverable/unclaimed package to us, we will make contact with you to make arrangements for reshipment. We are charged by the shipper for the return postage and the additional charge incurred to reship. These charges will be charged to your account for actual shipping costs once received back MINUS the postage incurred to send it and the return postage.

Lost Packages: Customers must report within 24 hour of delivery date on carriers website, if parcel was not received. Occasionally packages are lost we must allow up to 30 days for the carrier to complete their investigations along with the possible support of the authorities. During this time we must allow them to complete before any order can be reshipped or refunded. If you have paid for Shipping Protection please be aware that on approved refunds that is NOT refunded.

Order Address Errors: Parcel/Shipping labels are generated directly from the information you have provided on the 'checkout page'. Please ensure all information you provide is correct. If an error is made on your address and your order has left our facility, there is nothing we can do anymore unfortunately. If or when the parcel is "returned to sender", We are charged by the carriers for the return postage and the additional charge incurred to reship. These charges will be charged to your account. If at that time you chose to cancel your order we will issue a refund for the item(s) once received back MINUS the actual postage incurred to send it and the return postage. Please double check your address to ensure it is complete and accurate.

*Although you may have received free shipping there is an actual cost we pay to the courier to ship your order. Any error or undeliverable/unclaimed packages you are responsible to cover that actual cost.