Due to the pandemic you may experience some delivery delays by carriers. Unfortunately these delays are out of our hands. Please always use the tracking details our system provides to track your shipment. When ordering from our website you accept that no delivery guarantees are provided.
WINTER SEASON SHIPPING POLICY ON DRINKS:
During the winter season (November - March) please note that during the colder winter months in some small cases, energy drinks might freeze and arrive damaged, as we have no control over temperature variances in each state/province unfortunately. We will not accept any claims for damaged cans/cases unfortunately, since carriers will also not insure for these damages. Please order at your on your own risk. Please consider this before placing your order during these month.
SUMMER SHIPPING POLICY ON BARS, SNACKS AND GUMMIES:
During the summer season (June-September) please note that during the warmer summer months these items may arrive melted, as we have no control over temperature variances and higher temperatures. We will not accept any claims for melted bars/snacks/gummies. We recommend you put those items in your fridge for a couple hours as soon as you receive your parcel if you still decide to order them from us. Please order at your on your own risk
FREE SHIPPING OVER $99 IN CANADA*
*Some restrictions may apply depending on where the order is being shipped and you might not qualify for our free shipping.
*Drinks are excluded from Free Shipping offer due to the weight*
*Orders including drinks are excluded from Free Shipping Pomo unfortunately, even if the other items subtotal is over $99*
Orders ship out within 1 business day (in some cases there might be a small delay due to big volume of orders placed during a big sale) from the point of purchase. You will receive a shipment notification in your inbox as soon as it leaves us.
Order issues, like damaged or missing items, must be reported within 24 hours of delivery.
Note: Weekends & holidays do not count as a shipping day.