Importance shipping notice for cases of drinks: Due to the heavy weight, we cannot offer free shipping options. Instead at checkout carriers will provide you real time shipping quotes directly by the carriers.
WINTER SEASON SHIPPING POLICY ON DRINKS:
During the winter season (November - March) please note that during the colder winter months in some small cases, energy drinks might freeze and arrive damaged, as we have no control over temperature variances in each state/province unfortunately. We will not accept any claims for damaged cans/cases unfortunately, since carriers will also not insure for these damages. Please order at your on your own risk. Please consider this before placing your order during these month.
SUMMER SHIPPING POLICY ON BARS, SNACKS AND GUMMIES:
During the summer season (June-September) please note that during the warmer summer months these items may arrive melted, as we have no control over temperature variances and higher temperatures. We will not accept any claims for melted bars/snacks/gummies. We recommend you put those items in your fridge for a couple hours as soon as you receive your parcel if you still decide to order them from us. Please order at your on your own risk
Drinks are excluded from free shipping offer due to the heavy weight and instead at checkout you will be provided with a live quote(s) by carriers.
Orders ship out within 1 business day (in some cases there might be a small delay due to big volume of orders placed during a big sale) from the point of purchase. You will receive a shipment notification in your inbox as soon as it leaves us.
Order issues, like damaged or missing items, must be reported within 24 hours of delivery.
Pandemic, bad weather conditions and any other unforeseen reasons out of our control may cause delivery delays by carriers. Unfortunately these delays are out of our hands. Please always use the tracking details our system provides to track your shipment. When ordering from our website you accept that no delivery guarantees are provided.
Orders Placed: A 15% Cancellation Fee will be applied to any orders placed and then cancelled before shipping. Once an order has left our facilities we cannot cancel an order.
Undeliverable/unclaimed Packages: Occasionally packages are returned to us as undeliverable/unclaimed. When the carrier returns an undeliverable/unclaimed package to us, we will make contact with you to make arrangements for reshipment. We are charged by the shipper for the return postage and the additional charge incurred to reship. These charges will be charged to your account for actual shipping costs once received back MINUS the postage incurred to send it and the return postage.
Lost/Stolen Packages: Occasionally packages are either lost or stolen we must allow up to 30 days for the carrier to complete their investigations along with the possible support of the authorities. During this time we must allow them to complete before any order can be reshipped or refunded.
Route Package Protection:
We are proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route Protect at checkout, your order will be protected from loss, damage, or theft. In the unfortunate case that your order never arrives or is broken upon arrival, you can easily file a shipping issue with Route and receive a replacement or be reimbursed. We are excited to offer this service to you and we highly recommend you use Route package protection at checkout.
Click HERE for more details about Route Package Protection.
*Although you may have received free shipping there is an actual cost we pay to the courier to ship your order. Any error or undeliverable/unclaimed packages you are responsible to cover that actual cost.
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