Importance shipping notice for cases of drinks: Due to the heavy weight, we cannot offer free shipping options. Instead at checkout carriers will provide you real time shipping quotes directly by the carriers.
WINTER SEASON SHIPPING POLICY ON DRINKS:
During the winter season (November - March) please note that during the colder winter months in some small cases, energy drinks might freeze and arrive damaged, as we have no control over temperature variances in each state/province unfortunately. We will not accept any claims for damaged cans/cases unfortunately, since carriers will also not insure for these damages. Please order at your on your own risk. Please consider this before placing your order during these month.
Please be aware that during winter shipping on drinks, there might be delays if our shipping facilities are reporting severe/extreme weather conditions. Our goal will always be to minimize any damages since they would not fall under carrier shipping protection as stated above.
SUMMER SHIPPING POLICY ON BARS, SNACKS AND GUMMIES:
During the summer season (June-September) please note that during the warmer summer months these items may arrive melted, as we have no control over temperature variances and higher temperatures. We will not accept any claims for melted bars/snacks/gummies. We recommend you put those items in your fridge for a couple hours as soon as you receive your parcel if you still decide to order them from us. Please order at your on your own risk
Orders ship out within 1 business day (in some cases there might be a small delay due to big volume of orders placed during a big sale) from the point of purchase. You will receive a shipment notification in your inbox as soon as it leaves us.
Pandemic, bad weather conditions and any other unforeseen reasons out of our control may cause delivery delays by carriers. Unfortunately these delays are out of our hands. Please always use the tracking details our system provides to track your shipment. When ordering from our website you accept that no delivery guarantees are provided.
Orders Placed: A 15% Cancellation Fee will be applied to any orders placed and then cancelled before shipping. Once an order has left our facilities we cannot cancel an order.
Undeliverable/unclaimed Packages: Occasionally packages are returned to us as undeliverable/unclaimed. When the carrier returns an undeliverable/unclaimed package to us, we will make contact with you to make arrangements for reshipment. We are charged by the shipper for the return postage and the additional charge incurred to reship. These charges will be charged to your account for actual shipping costs once received back MINUS the postage incurred to send it and the return postage.
Carrier Delivery Notice: Please be advised when it comes to delivery of customer parcels, we have no control over the carrier and if they will safe drop your parcel at your door/ in your mailbox or if a notice will be left online on carriers website or in your mailbox, for you to pick up your parcel from a local pick up location. This is done in some cases by carriers if the they do not feel it to be safe to leave it.
Shipping Transit Protection:
Get peace of mind with Shipping Protection in the event your delivery is lost during transit. In case your parcel gets lost during transit, we will open a claim with the carrier for you. The investigation may take up to 30 days and during the claim process the carrier may contact you.
If within the 30 days of the claim your parcel has not be found and delivered by the carrier you will receive a refund minus the shipping protection fees paid.
On our cart page you can remove shipping protection if you do not wish to have shipping protection on your shipment.
IMPORTANT NOTICE: Once a parcel has been delivered and picture proof has been provided by carrier, the responsibility of the parcel will be transferred to the customer. No claims or investigation with carrier can be created without us receiving a theft claim filed with the police by customer. Once we do receive the policy report than we can initiate the claim investigation on behalf of the customer.
Customers must report within 24 hour of delivery date on carriers website, if parcel was not received. Occasionally packages are lost we must allow up to 30 days for the carrier to complete their investigations along with the possible support of the authorities. During this time we must allow them to complete before any order can be reshipped or refunded. If you have paid for Shipping Protection please be aware that on approved refunds that is NOT refunded.
*Although you may have received free shipping there is an actual cost we pay to the courier to ship your order. Any error or undeliverable/unclaimed packages you are responsible to cover that actual cost.